Shipping policy

Thank you for shopping with [Your Store Name]. We want to make your shopping experience as smooth as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order has been successfully placed.

Orders are processed Monday through Friday. Orders placed on weekends or holidays will begin processing on the next business day.

During promotions, product launches, holidays, or periods of high order volume, processing may take additional time.

Shipping Times

Once your order has been processed and shipped, estimated delivery times are:

Canada: 7-12 business days

United States: 7-14 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, weather, holidays, customs, or other circumstances outside our control.

Shipping Costs

Available shipping options and costs will be displayed at checkout based on your delivery address and order.

[If you offer free shipping, add your exact free-shipping offer here.]

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow up to 48 hours for tracking information to update after your order has been shipped.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice that your shipping address is incorrect, please contact us as soon as possible at [Customer Service Email].

We cannot guarantee that an address can be changed once an order has been processed or shipped.

Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier’s handling and delivery process.

If your package is significantly delayed or appears to be lost, please contact us at [Customer Service Email] and we will assist you where possible.

International Orders & Customs

For orders shipped outside Canada, the customer may be responsible for applicable customs duties, taxes, or other fees charged by the destination country.

These charges are not included in the product price unless specifically stated at checkout.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery.

Include your:

  • Order number
  • Description of the issue
  • Clear photos of the item and packaging

We’ll review the issue and work with you to find an appropriate solution.

Contact Us

If you have questions about shipping or your order, you can contact us through our website’s Contact Us form or by email:

[Customer Service Email]

We aim to respond to customer inquiries within 24–48 hours.