Refund policy

We want you to love your purchase. If you’re not completely satisfied, eligible items may be returned within 7 days of delivery.

Return Eligibility

Eligible items must be returned within 7 days of delivery. Customers must contact us within 3 days of receiving their order to request a return.

To qualify, the item must be:

Unused and unworn
In original condition
Free from damage, stains, odours, or signs of use
Returned with original packaging and tags, where applicable

That gives you a clear distinction: contact us within 3 days → eligible return must be sent back within 7 days.

Promotional & Sale Items

All promotional products, limited-time offers, special deals, and discounted items are final sale and are not eligible for returns or refunds in less you received a different product.

This includes items purchased as part of promotions such as Buy 2, Get 1 Free.

How to Request a Return

Please include:

Your order number
The item you wish to return
The reason for your return
Photos, if applicable

We’ll provide the return instructions if your item qualifies.

Return Shipping

[Customer is responsible for return shipping.]

Original shipping charges are non-refundable, except where required by applicable law.

Refunds

Once your returned item is received and inspected, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow [X–X] business days for the refund to appear, depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us at [Email] as soon as possible with your order number and photos of the issue. We’ll work with you to resolve it.