Frequently Asked Questions

Where do you ship?

We currently ship to Canada and the United States.

How long does shipping take?

Orders are typically delivered within:

Canada: 7–12 business days
United States: 7–14 business days

These are estimated delivery times and may vary due to carrier delays, holidays, weather, or other circumstances outside our control.

How long does it take to process my order?

Orders are typically processed within 1–3 business days.

During promotions, launches, and holidays, processing may take longer.

How can I track my order?

Once your order has shipped, you’ll receive a shipping confirmation email with tracking information when available.

Can I change or cancel my order?

Contact us as soon as possible after placing your order. While we’ll do our best to help, changes or cancellations cannot be guaranteed once an order has entered processing or been shipped.

What is your return policy?

Eligible regular-priced items can be returned within 7 days of delivery.

You must contact us within 3 days of receiving your order to request a return.

Items must be unused, unworn, and in their original condition.

Are promotional items returnable?

No. Promotional products, discounted items, limited-time offers, and special deals are final sale, including Buy 2, Get 1 Free purchases, except where a return or refund is required by applicable law.

What if I receive a damaged or incorrect item?

Contact us within 3 days of delivery with your order number and photos of the item and packaging. We’ll review the issue and help resolve it.

What payment methods do you accept?

We accept the payment methods displayed at checkout, which may include major credit and debit cards, Shop Pay, PayPal, and other available payment options.

How can I contact you?

You can contact us through our Contact Us form on our website or by emailing [Your Customer Service Email].

We aim to respond within 24–48 hours.

Do you offer Buy 2, Get 1 Free?

Yes, when the promotion is active. The offer applies to eligible Firkin products according to the terms displayed with the promotion.

Please check the promotion details before completing your purchase.